COVID-19

In these unprecedented times, Tuipoint can be adapted to help essential services with social distancing, including vets, pharmacies, supermarkets and medical clinics.  Please Contact Tupoint if you think Tuipoint can help you during this time.

Guarantee your customers a better experience

We are committed to delivering outstanding customer experiences in order to keep your hard-earned customers feeling great, coming back, and growing your business. Our best customer experience is when your customers have theirs.

“Innovation needs to be part of your culture. Customers are transforming faster than we are, and if we don’t catch up, we’re in trouble.” – Ian Schafer

Tuipoint – a better way to queue at your Barbershop

Walk-in Customers

Customers tap and join the live queue, get a chair and wait time, then choose to sit and wait or leave and carry on with their day.
“I have so much that I want to do. I hate wasting time.” – Stephen Hawking

Walk-in Customers

Customers tap and join the live queue, get a chair and wait time, then choose to sit and wait or leave and carry on with their day.
“I have so much that I want to do. I hate wasting time.” – Stephen Hawking

Easy to use

Customers can pick a barber, enter their details, select their preferred service and join the queue. Simple as that.
Simplicity is the ultimate sophistication.” – Leonardo da Vinci

Easy to use

Customers can pick a barber, enter their details, select their preferred service and join the queue. Simple as that.
“Simplicity is the ultimate sophistication.” – Leonardo da Vinci

Time and wait confirmed

Customers are given a full confirmation of their chosen barber, their service, the total cost, the time they will be in the chair and how long the wait is.
“Sometimes the most productive thing you can do is relax” – Mark Black

Time and wait confirmed

Customers are given a full confirmation of their chosen barber, their service, the total cost, the time they will be in the chair and how long the wait is. 
 “Sometimes the most productive thing you can do is relax” – Mark Black

View all staff queues

Seamlessly manage all queues from the staff panel, add guests, sign off on completed services (or set auto-complete), view who’s up next and get a clear picture of upcoming customers.
 “Change the game , don’t let the game change you” – Macklemore

 

View all staff queues

Seamlessly manage all queues from the staff panel, sign off on completed services, add guests to staff queues and get a clear picture of upcoming customers.
 “Change the game , don’t let the game change you” – Macklemore

Display your queue

Display your barbers queues on a big screen in your Barbershop and keep your customers informed. “Looking good is the best revenge” – Ivana Trump

Display your queue

Display your barbers queues on a big screen in your Barbershop and keep your customers informed. Looking good is the best revenge” – Ivana Trump

Manage your queue

Each barber can login to see their queue in “My Chair”, add guests and view Current Queue and Advanced Bookings.
Success is no accident.” – Pele

Manage your queue

Each barber can login to see their queue in “My Chair”, add guests and view Current Queue and Advanced Bookings.
Success is no accident.” – Pele

Customers are kept up to date

Customers get to see the time they’ll be in the chair plus there’s a countdown timer. They’ll also get no cost notification reminders from the Tuipoint App as their time in the chair approaches.
“We must use time as a tool, not as a couch” – John F. Kennedy

Customers are kept up to date

Customers get to see the time they’ll be in the chair plus there’s a countdown timer. They’ll also get no cost notification reminders from the Tuipoint App as their time in the chair approaches.
“We must use time as a tool, not as a couch” – John F. Kennedy

Web App

Customers can Register and Join a Queue from your website, Google book now, Facebook and Instagram just to name a few without having to download your App.
All things are difficult before they are easy” – Thomas Fuller

Web App

Customers can Register and Join a Queue from your website, Google book now, Facebook and Instagram just to name a few without having to download your App.
“All things are difficult before they are easy” – Thomas Fuller

Why Us

People (men in particular) tend to be eternal optimists and often decide on the day that they’d like to get a haircut, beard trim or whatever. The same scenario plays out for Mums who decide to get their sons hair cut after school. In many cases where the barber shop is a walk-in business this results in a long wait or worse still – disappointment, for all parties.

Tuipoint is the smart way to queue at your barber shop.

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Features

Queue from anywhere - Customers get their time back

The Tuipoint live online queue lets your customers join a queue without physically having to visit your barber shop. The App lets them join from anywhere and they get to carry on with their lives.

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Stay organised - Keep the business day steady

No receptionist needed and no phone calls checking on how busy you are, the App clearly shows queuing times. Your staff will appreciate the steady flow of informed customers – ‘everyone’s in the know’ and this ensures staff focus is on quality of service not a backlog.

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Reduce walkouts and no-shows

Tuipoint works in real time, this means customers have a clear picture of how long the queue is and when it’s their turn in the chair.  A countdown timer and regular notifications keep them up-to-date and ensure they turn up on time.

Get more referrals

With Tuipoint, customers get the full picture, changing waiting around from pain time to gain time. Imagine all the things they could be doing if they only had the time. Their overall experience is simply much better, happy customers generate more referrals and positive online reviews.

No Cost customer communication

Engage with your customers and drive traffic by keeping them connected through Free Notifications and Emails. Share the latest news, in-store promotions and special offers at no cost to your business. The free notification is a time sensitive yet simple message that is instantly seen.

Build customer loyalty

Our built-in Loyalty Program helps you build your customer base by encouraging regular return visits.
Tuipoint provides client service information ahead of time and this helps staff personalise each visit.
Long after the customer has forgotten what you said or how much they paid they’ll always remember how you made them feel.

Secure Queue Placement

Depending on the Pricing Model chosen your customers will Pay in App the Tuipoint Service Fee or the Fee plus a Deposit (against their service) to secure their queue placement. This further encourages the customer to turn up on time for their service. Pay in App is fast, simple and extremely secure.

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Auto Complete Booking

Our Auto Complete option can ensure your day runs as smoothly as possible by automatically completing each service once the service timer hits zero. For added flexibility you can also delay the completion by up to 5 minutes if you wish. This feature ensures a seamless experience for both your barber & customer.

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Auto Check-in / Check-out

Auto Check-in is perfect for a busy Barbershop where you’d like to build a barber’s queue before they begin their day.  Fully customisable for each barber this feature allows your customers to begin queuing up to 3 hours ahead.  Similarly, Auto Check-out ensures the barber can’t forget to Logout at the end of the day and can be set to delay by up to 30 minutes after normal day end.

Tuipoint lets you run your business just like a traditional Barbershop

  • We are a live queuing system, your customers can join a queue from anywhere giving them the option to carry on with what’s important in their life or sit and wait their turn (you know what the majority will choose!).
  • We offer a walk-in Lobby system where customers can simply add their name and  join a queue via an iPad or tablet located within your barber shop.
  • For customers who have downloaded the App and registered they can join your queues from anywhere.
  • Customers can see each barbers queue including the earliest available and the time when each barbers chair is free. The Tuipoint App is extremely user friendly.
  • Having joined a queue, the customer sees the time of day they will be in the chair along with a countdown timer (My Bookings).
  • We keep customers updated with two notifications, eg once at 30 minutes to go and the 2nd at 10 minutes out from their time in the chair – these are free of charge. Timed notifications are fully customisable by each barber shop.
  • We offer a customisable option to make an advanced booking for today or a future date & time. Some barbers choose to offer a VIP service on a specific day of the week while others charge a fee for using this function.
  • We do offer the option for the customer to cancel (the length of time prior to cancellation can be set to whatever the barber shop chooses or it can be turned off completely)
  • We include a “Trending” feature where barbers can upload images and showcase their work (viewed locally or to everyone) along with a description and the products used to create each style. Customers can use this feature to show their barber what style they like.
  • We offer a fully customised App – your brand, logo and colours.
  • Every participating barber shop is highlighted on the Tuipoint App and these are geolocated to the customers actual location
  • Future upgrades already with our design and development team include, ePOS and Reviews

Our Packages

Premier

1%* Bank Transaction Cost Only
1%*
  • Customers Prepay A Fixed $10 Deposit** To Guarantee Their Queue Placement
  • Customers Who Cancel Get A Full Refund
  • Customers Who Fail To Show Forfeit Their Pre Paid Deposit & The Tuipoint Fee
  • Equipment Package Available*** (Minimum 4 Month Contract Applies)
  • Live Online Queue
  • Customisable Advanced Bookings
  • Same Day Advanced Bookings
  • Allows Customers Time Flexibility
  • Tuipoint Customer App Free To Download
  • Customers Join Your Queues From Anywhere
  • Send Free Notifications And Emails
  • Customisable Cancellations
  • Customisable Loyalty Program
  • Web App For Customers To Use
  • Customers Pay For Their Service In-Store
  • * 1% is our partners payment processing cost (including all bank transaction fees) and applies to the $10 Deposit
  • ** The Fixed $10 Deposit includes a $1 Tuipoint Fee which can be included in your total service cost or passed on to the customer
  • *** The Minimum 4 month contract applies only if Tuipoint supplies the equipment package

Custom

Your Own App, Your Brand, Logo and Colours
$199* for 12 Mths/ incl GST
  • Your Own Fully Branded App
  • Your Logo and Brand Colours
  • The Advantage Of Promoting Your Brand In All Of Your Social Media Posts
  • Your Brand URL Web App
  • Minimum 12 Months Contract
  • Equipment Package Supplied
  • Live Online Queue
  • Customisable Advanced Bookings
  • Same Day Advanced Bookings
  • Allows Customers Time Flexibility
  • Tuipoint Customer App Free To Download
  • Customers Join Your Queues From Anywhere
  • Send Free Notifications And Emails
  • Customisable Cancellations
  • Customisable Loyalty Program
  • Web App For Customers To Use
  • Customers Pay For Their Service In-Store
  • * The $199 per month applies for the first 12 months only (this can be paid as a one-off discounted price of $2189) This price covers the build cost for your custom App and is addition to the Premier Pricing. (Please contact us before selecting to discuss your Branding.)

FAQ

Can walk-ins join a queue?
Yes. Customers who walk in can use the Shops tablet or iPad and join a queue right there and then. The shops Lobby shows all barbers (including the earliest) when the chair is free and how long the wait will be. They can then choose to sit and wait or leave and carry on with their day.
How does Tuipoint differ from a calendar appointment system?

Tuipoint is foremostly a live online queuing system showing you all available barbers, what time their chair is free and how long the wait is. Customers can queue from anywhere without the need to visit the barbershop.  There is also a fully customisable advanced booking option that operates much the same as an appointment system.

Can the app be customised?

Yes the App can be customised to run as your own App using your Barbershop name (with Tuipoint colours). There is a one-off build cost of $699 plus GST and a subscription cost of $129 per month (plus GST).  The App can also be fully customised with your colours. There is a one-off POA build cost and a subscription cost of $129 per month (plus GST).  In addition many of the features built into the App can also be customised.

What's the cancellation policy?

When downloading Tuipoint you commit to a one month rolling contract. You can therefore cancel at anytime by giving one month’s notice.

Can I view my Barbershop remotely?

Providing you have an adequate internet connection you can manage the Tuipoint App and by extension your shop (or shops) from anywhere in the world!

Can I contact my customers?

Yes. The App lets you send updates to your full client base (or all staff) at no extra charge using free notifications (not SMS) and also via email.

How can I be sure my client's data is secure?

Tuipoint takes the protection of data extremely seriously. For more information on this please see our Privacy Policy.

Is Tuipoint compatible with laptops?

Yes, as well as operating on the Apple or Android platforms the App is web browser enabled and can be run on your laptop or PC.

Time is precious

Use it wisely

“The only real luxury is time; you can’t get time back. Make the best use of the time you have!”

TUIPOINT 2018- 2020 – let your Phone queue for you